Terms and Conditions

1. This Regulations sets out the general terms and conditions and the method of sale conducted by Ficori PHU Paweł Maślarz with its registered office at Przyczyna Dolna 41, 67-400 Wschowa via the online store mitensy.com (hereinafter: „the Online Store”) and sets out the terms and conditions for the provision of services by Ficori PHU Paweł Maślarz with its registered office at Przyczyna Dolna 41, 67-400 Wschowa by electronic means free of charge.

DEFINITIONS

Working days – days of the week from Monday to Friday, excluding days that are legally set as non-working days.

Delivery – the delivery of the Goods specified in the order to the Client.

Supplier – the courier company with which the Seller cooperates for the purpose of delivering the Goods.

Customer – an entity for whom services can be provided electronically in accordance with the Regulations and the laws, or with whom a Sales Agreement can be concluded.

Consumer – a natural person who performs a legal act with an entrepreneur that is not directly related to their business or professional activity.

Customer Account – an individual panel for the Customer, launched in their name by the Seller, after the Customer has completed the Registration and concluded the agreement for the provision of the Customer Account service.

Entrepreneur – a natural person, a legal person or an organizational unit that is not a legal person, who conducts business or professional activities in his or her own name and performs legal acts directly related to his or her business or professional activity.

Registration – an actual action performed in the manner specified in the Regulations, required for the Client to use all the functionalities of the Online Store.

Seller – Ficori PHU Paweł Maślarz conducting business activities with registered office at Przyczyna Dolna 41, 67-400 Wschowa, NIP: 4970050118, REGON: 080389257, entered into the Central Register and Information on Economic Activity maintained by the Minister of Entrepreneurship and Technology; e-mail: store@mitensy.com, which is also the owner of the Online Store.

Shop – websites under which the Seller operates an Online Store, operating in the domain www.mitensy.com

The goods – the product presented by the Seller through the Store, which may be the subject of the Sales Agreement.

A durable medium – a material or a tool enabling the Client or the Seller to store information directed personally to them, in a manner that enables access to the information in the future for the time appropriate to the purposes for which the information is used and that allows the stored information to be reproduced in unchanged form.

Sales Agreement – a sales agreement concluded at a distance, according to the rules set out in the Regulations, between the Client and the Seller.

2. The store sells knitwear and clothing accessories by mail order. All products offered by the store are new.
3. Making purchases in the store means accepting the terms and conditions.
4. The colors in the photos may differ from the actual ones. This is due to the different types of monitors on which you view the photos.

ORDERS

5. Orders are accepted via the store's website. Telephone orders are also accepted at 572 768 437.
5.1. You can add products to your order without additional shipping costs by selecting the „Add to my order” delivery method.
6. The shipping cost, which we choose when placing an order, must be added to the price displayed for the product.
7. The order is considered paid when the payment is received in the owner's account.

DELIVERY TIME FOR GOODS BEING DELIVERED TO THE CUSTOMER

8. We ship paid goods within 3 working days (not applicable to products made to order, see point 8.1), starting from the day the payment is credited, unless within these 3 days the customer submits a confirmation – in that case the delivery time may be extended by another 3 working days (not applicable to products made to order, see point 8.1).
8.1. In the case of orders containing products made to order, the delivery time may be extended to 10 working days.

PRICE LIST FOR THE DELIVERY OF GOODS

9. Delivery methods available:
– personal pickup at the physical store = 0zł
– InPost courier = PLN 14.00
– InPost parcel machine = PLN 14.00
– Orlen Paczka = 9zł
10. Shipping is free for orders over PLN 100.00 (To make shipping free, you must choose the Orlen Paczka shipping method).

METHODS OF PAYMENT

11. Payments can be made:
– by bank transfer to the account:
Ficori PHU Paweł Maślarz
Cause Dolna 41, 67-400 Wschowa
54 1910 1048 2411 0000 1074 0001
In the title of the transfer please enter the order number.
– through PayPal account
– by paying through PayU
– through Stripe payments

12. The VAT invoice will be issued to the Customer in the event of a declared declaration in the Order Form and when the Customer provides all necessary data for the issuance of the VAT invoice.

Complaints and returns
13. In the case of a complaint regarding a damaged product, it will, as far as possible, be replaced with a similar one that is free from defects. If the stock situation does not allow for this, the store will refund the customer the equivalent price of the product, or offer available goods.
14. Claims are not subject to: damaged labels, differences in color between the photo and the original, and differences in color from different production batches.
15. In the event of an incorrect order fulfillment, the shipping cost of the returned goods is covered by the seller.
16. The customer has the right to return the purchased goods without giving a reason within 14 days under the Act of 30 May 2014 on consumer rights, art. 27. The basis for withdrawing from the contract without giving a reason is the submission of a relevant written declaration within fourteen days, counting from the day of delivery of the goods. The returned goods must be unused, have the original packaging and intact labels. The refund will be made within 14 days, to the account indicated by the customer after the store receives the shipment containing the returned goods. The return of the goods is at the buyer's expense.
16a. The Mitensy store will wait 14 days for the transfer for the order. After that time, if payment is still not settled – the order will be cancelled.
17. The seller is liable to the customer for any physical or legal defects of the goods under warranty. In this case, the customer may:
– demand a price reduction or withdrawal from the sales agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with a free of defects or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the Goods with a free of defects or remove the defects. The Customer may, instead of the defect removal proposed by the Seller, demand a replacement of the Goods with a free of defects or, instead of the replacement of the Goods, demand the removal of the defect, unless bringing the item into conformity with the agreement in a manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. In assessing the excessive cost, the value of the Goods free of defects, the nature and significance of the defect found, as well as the inconvenience to the Customer caused by another method of resolving the issue, are taken into account.
– require the exchange of the Goods for one free of defects or the removal of the defect within a reasonable time and without excessive inconvenience to the Customer.
The seller may refuse to comply with the Client’s request if bringing the defective Goods into conformity with the Sales Agreement in a manner chosen by the Client is impossible or would require excessive costs. The costs of repair or replacement shall be borne by the seller.
18. The customer who exercises the rights under the warranty obligation is obliged to deliver the defective item to the Seller’s address. In the case of a Customer being a Consumer, the Seller shall cover the cost of delivery.
19. The seller is liable for damages if the physical defect is discovered before the expiration of two years from the time the Goods were delivered to the Customer. The claim for the removal of the defect or the replacement of the Goods with a defect-free one must be made within one year, but this period cannot end before the expiration of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect of the Goods. If the Customer requested the replacement of the Goods with a defect-free one or the removal of the defect, the period for withdrawing from the Sales Agreement or submitting a declaration of price reduction begins upon the expiration of the period for replacing the Goods or removing the defect.
20. All complaints related to the Goods or the execution of the Sales Agreement may be submitted in writing to the Seller’s email address store@mitensy.com.
21. The Seller shall, within 14 days from the date of the request containing the complaint, respond to the complaint regarding the Goods or the complaint related to the execution of the sales Agreement submitted by the Customer.

PROTECTION OF PERSONAL DATA
22. The Administrator of personal data provided by the Consumer during their use of the Store is the Seller.
22. By registering on the mitensy.com website, the customer agrees to have their personal data placed in a database and to have them processed for the purpose of fulfilling the order.
23. Personal data is protected in accordance with the Act of 29 August 1997 “On the Protection of Personal Data” (Journal of Laws of 1997 No. 133, item 883), in a manner that prevents access to it by third parties. According to this Act, the customer has the right to access their data, modify it or delete it. Failure to consent to the processing of personal data prevents the order from being completed.

FINAL PROVISIONS
24. The Seller reserves the right to change this Terms of Use. All orders accepted by the Seller for execution before the date of entry into force of the new Terms of Use shall be executed in accordance with the Terms of Use that were in effect at the time the order was placed by the Customer. The change in the Terms of Use shall take effect within 7 days of the date of publication in the Store. The Seller shall inform the Customer 7 days before the entry into force of the new Terms of Use by sending an e-mail containing a link to the text of the amended Terms of Use. In the event that the Customer does not accept the new content of the Terms of Use, he/she shall notify the Seller thereof, which shall result in the termination of the agreement in accordance with the provisions of §11 of the Terms of Use.
25. The seller is liable for the failure to perform or improper performance of the contract, but in the case of contracts concluded with Clients who are Entrepreneurs, the seller is liable only in the event of intentional damage and to the extent of the actual losses incurred by the Client who is an Entrepreneur.
26. In the event of a dispute arising under the terms of the sales agreement, the parties will strive to resolve the matter amicably. The law applicable to the resolution of any disputes arising under these Terms of Use shall be Polish law.
27. The Regulations come into effect on September 27, 2023.

CONTACT INFORMATION
FICORI Trading Company, Pawel Maślarz, Przyczyna Dolna 41, 67-400 Wschowa, NIP: 497-005-01-18
TEL: 572 768 437 Karolina Maślarz (we answer calls from Monday to Thursday from 12:00 to 16:00, on Fridays from 14:00).
Email: store@mitensy.com (we reply to messages from Monday to Thursday from 10:00 to 16:00, on Fridays until 14:00)