FAQ
Colours that speak for themselves, comfort that changes everything – these are our myths.
Mitenki is a project created by fashion enthusiasts who believe that exceptional design can go hand in hand with functionality. We are a small, family-run studio that passionately creates handmade accessories in Poland. Our products combine vibrant colors, high-quality materials, and meticulous attention to every detail. We place great emphasis on environmental responsibility, creating accessories that add character and energy while being comfortable and practical. We create with heart so that everyone who chooses our mitts feels exceptional.
1. What makes Mitensy stand out from other brands?
Mitensy is a combination of exceptional design, functionality, and the highest quality materials. We are a small tailoring studio that passionately creates unique products with meticulous attention to every detail. We approach each client individually to provide an exceptional experience and meet all expectations.
2. What materials are used to make mittens?
Our mitts are made of the highest quality materials: 95% cotton and 5% elastane, which provides comfort and flexibility.
3. How can I wash my mitts?
We recommend washing the mittens in the washing machine. Do not iron, do not clean chemically, and do not dry in a drum dryer.
4. From what age will children's mitses fit?
Mitenki for children (size S) are suitable for children aged from 3 to 10–11 years old.
5. How long does the order process take?
The order processing time is 2 to 4 working days.
6. Can I order products to another country?
Yes, we offer international shipping. The delivery time depends on the location and is usually several working days.
7. How can I contact customer service?
You can contact us:
• By phone: +48 572 768 437
• Mailowo: store@mitensy.com
During the hours: Monday – Friday, 8:00 – 16:00.
8. How can I change or cancel my order?
To change or cancel an order, please contact our customer service department.
The return of products must be sent to the following address:
Dolna 13, 67-400 Wschowa, Ficori PHU Paweł Maślarz.
In the event of a product replacement, upon receiving the returned product we will send you a new one in accordance with your request.
9. What to do if the package arrived damaged?
In the event of receiving a damaged package:
1. Take photos of the damaged package (preferably before opening it).
2. If possible, write down the damage report with the courier.
3. Document the damage of the product with photos.
4. Contact our customer service department as soon as possible to resolve the matter further.
10. Can I return the ordered product? What is the return procedure?
Yes, you can return the ordered product. To start the process, contact customer service.
The return should be sent to the following address:
Dolna 13, 67-400 Wschowa, Ficori PHU Paweł Maślarz.
After receiving the returned product, we will send you a new product of your choice.
